Attendee FAQs

Accessing the Event

How do I log into the Upswell Summit?

1. Open the invitation email sent to you from “Upswell Team” and click on the Event Link (if you don’t see the invitation email, please check your spam folder)
2. On the Event Login Page, enter the email ID you used during registration
3. A Log-in Code will be sent to you via email
4. Copy and paste the code in the respective field on the login page
5. Log into Hubilo, the Upswell Summit platform

To access the Upswell Summit platform at a later date or if you can’t find the invitation email, use this link: https://events.hubilo.com/upswell-2021-summit/login

For the best experience, it is recommended that you use Google Chrome as your web browser.

Who do I contact if I’m having login issues?  

There will be a chat help bot on the log in page if you have any tech issues. Please email info@upswell.org if you have questions unrelated to technology or need further assistance.

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Why am I required to fill out a profile?

Your profile will be used to share who you are with fellow attendees and make networking easier and more personalized. The system will automatically provide customized attendee “matches” based on what you enter in your profile. You can find these Matches in the Changemakers section, under the Attendees tab. The more complete your profile, the better matches you will receive. You can also manually search for other attendees with similar interests, needs, and backgrounds by clicking the “Filter” button and searching the attendee database by public profile fields. 

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Note: As we aim to create a more equitable and inclusive community, we gather critical demographic information that is not visible on your profile. Your personal data will not be made public, and any information collected will be analyzed and reported only in its aggregate form.

Who do I contact about scholarships?

Reach out to info@upswell.org for more information

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Session Information

How do I join a session?

1. Go to the Agenda page. This can be found in the navigation page at the top of the screen.
2. Find the session you are interested in.
3. Click the “Join Session” button when the session is live.
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How do I add an event to my calendar? 

Go to the Agenda tab and find the session you are interested in. In the session description, click the “Add to Your Calendar” button to add the session to your external work or personal calendar. You can also click the “Add to My Schedule” button which saves the session to your “My Schedule” in the Hubilo platform. This schedule can be found under the My Schedule tab at the top of the page or under your Profile.

How do I see more details about a session?

Click “more info” at the bottom of the session description box and the full description will appear. You can also learn more about the session speakers and sponsors by hovering over their pictures and clicking on their profiles

Can I join a session after it's started? 

Yes. Although we encourage attendees to arrive promptly at the beginning of each session, you may still join once a session is underway.  

Can I dial into the sessions? 

No, it is not possible to dial into sessions via telephone. All sessions must be entered through the Upswell platform. 

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Networking

How do I connect with a Speaker? How do I connect with another attendee?

Networking is easy within the platform. There are multiple ways to connect:

• Click on the Changemakers tab in the side navigation bar (right side of the page, top icon). Select a speaker or attendee and you can choose to chat with them or request a one-to-one video meeting
• ~Under the Attendees tab are your personalized matches that the system has created based on your profile interests, needs, and background. (Suggested people for connections)
• Met someone new in a session… click on the participant’s profile and connect with them later
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Spark Talks and the Public Square

What is the Spark Talks tab?

This is where you can access all Spark Talk programming. Spark Talks are 20-minute sessions about bold, innovative ideas, breaking research, and emerging trends. The presentations are divided into two parts: speakers share their framework for the first 10 minutes and receive audience feedback for the last 10 minutes of the session. 

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To enter a Spark Talk session, find the Spark Talk session you are interested in on the Agenda tab and click “Join Session.” You will be taken to the Spark Talks page where you will access your session by clicking on the “Enter” button.
 

What is the Public Square?

The Public Square is a space where attendees can wander in and meet others organically like they would an in-person event. Virtual tables will be set up with varying numbers of seats and will revolve around various activities and topics. To take part, just click on an empty chair at one of the tables. You will be asked to share your camera and mic but cameras are optional in this space.

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There will be 2 events held here on Oct 20: 1. Networking in the Public Square from 12:00-1:30 pm EST and 2. the Deep Dive Discussions event from 5:15-6:15 pm EST. The rest of the time the Public Square will be open for informal networking. 
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Connecting with Partners  

The Upswell Summit would not be possible if it weren’t for the generous partners who help make our event possible. From financial resources to impactful content – we greatly appreciate all their contributions to ensuring Upswell is a success! We encourage you to stop by their spaces within the platform and check out the wonderful videos, resources, and solutions they provide.  

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How do I access Upswell Partners in the platform?

• Navigate to the “Partners” tab located on the top navigation bar. Once that page opens, you will see the Partner “booths” listed.
• Click on any of the Partner listings to access their virtual “booth.”
• Check out their resources, watch videos, and learn more about all of the amazing work that they do.
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What if I have a question about resources they have shared in the booth?

There are a couple of ways you can connect with a Partner:

• You can chat with them in the booth by clicking on the “Live Chat” button located on the right navigation bar and post your question directly in the booth chat.
• You can click the “chat” button on the Partners booth page and directly chat with one of the Partner representatives listed.
• You can click the “Share your details” button and the Partner will contact you directly.

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Leaderboard

What is the Leaderboard? How do I earn points?

On the side navigation bar, click on the trophy icon and you will see the Leaderboard. All registrants automatically earn points for completing certain activities in the platform like visiting a Partner booth or sending a meeting request. The full list of actions can be found by clicking on the Points button. Top point earners are eligible for prizes. The Top 25 point earners are entered into a raffle for a $750 gift card. The Top 50 point earners are entered into a raffle for a $500 gift card. And the Top 100 point earners are entered into a raffle for complimentary Summit registration for them and their staff at the 2022 Summit. Winners will be announced on Friday, Oct. 20 at 1:00 pm EST.

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Technology

How can I resolve technical issues?

Use the Help Chat Bot at the bottom of the screen once in the Upswell Summit platform. If you can’t access the platform, please read the guidance below or reach out to info@upswell.org. 

• If you have a VPN or firewall enabled, Disable it. 
• Join from an Open network and not via the restricted office network. 
• Use Google Chrome. 
• Check if Audio/Video Permissions are given for the Event community web application. If not, follow the steps below to successfully enable browser permissions for your camera and microphone:
• ~Make sure the drivers are installed for Audio and Video Devices. Check if the video is enabled on other software like Zoom. Make sure to close out of these programs.
• ~Check for system time. It should be according to the system time zone, rather than manually set up.
• ~Please check the following if you are facing issues with your camera and mic:
• ~~Ensure that you have enabled camera and mic permissions for the page. Go to the website address in your browser and click the lock icon. Enable camera and mic for the page.
• ~~Refresh the page. Most issues could be due to a temporary glitch and get resolved by a quick browser refresh.
• ~Leave and rejoin: If the issue persists, try leaving and rejoining the room.
• ~Switch Network: VPNs and Firewall enabled networks could block some functionalities of Rooms. Try switching to a different network.
• The Upswell Summit is best experienced in the latest version of Chrome on laptop/Desktop.

How can I resolve technical issues in a Spark Talk or a Public Square Lounge table?

Please use the checklist below in order to have a smoother experience:

• If you have a VPN or firewall enabled, Disable it.
• Join from an Open network and not via the restricted office network.
• Use Google Chrome.
• You can also conduct a test by clicking on the Test devices button in the Public Square. Click on an empty chair and then click on the Test devices button.
• If your video or audio device is not compatible, you will receive an error message saying “No compatible devices found.”
• Refresh the page. Most issues could be due to a temporary glitch and get resolved by a quick browser refresh.
• If you are still having difficulties, please use the Help Bot Chat to connect with one of our technology specialists. This icon will appear at the bottom corner of the page.

How do I enable my camera/microphone? 

For detailed instructions on how to configure your microphone, camera, and audio outputs on Chrome, Safari, and Firefox click here.

I’ve enabled my camera but I still can’t get it to work. What should I do? 

We recommend checking the following if you are having issues with your camera and mic:

• Ensure you have enabled camera and mic permissions for the page. Go to the website address in your browser and click the lock icon. Enable camera and mic for the page.
• Refresh the page. Most issues could be due to a temporary glitch and be resolved by a quick browser refresh.
• If the issue persists, try leaving and rejoining the room.

If you are still having difficulties, please use the Help Chat Bot at the bottom corner of the page to connect with one of our technology specialists. 

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My closed captioning isn’t in sync.

Click the play/pause button which will stop the stream and refresh your screen. The captions should now be in sync.

Can I turn off the closed captioning?

Yes, there is a button in the player that you can use to toggle it off.

On Demand Viewing

Can I watch content on-demand? 

Yes! If you missed something (or want to experience everything), you'll have access to recordings the next day. Just click on the session you want to watch on the Agenda tab and the recording will be available. You'll be able to log back in post-Upswell Summit, too. The only sessions that will not be recorded are the table discussions held in the Public Square.

Will I have access to presentations and recordings after the event?  

While all sessions will be recorded, a select portion of the programming will be available On Demand to all Upswell registrants in the weeks following the event. Check back soon on upswell.org/on-demand.

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Refund/ Cancellation Policy

Can I cancel my registration and get a refund?

We are unable to offer refunds and registration cancellations for the Upswell Summit. We can transfer your registration to another person in your organization. Please contact info@upswell.org for more information.